Complaints procedure

We want to put things right if you are unhappy with our service. Here is how to raise a concern.

Step 1 - contact us

Email info@agsvisabridge.com with details of your concern. We aim to acknowledge complaints within two working days.

Step 2 - review

We will review your complaint and respond with our findings and any proposed resolution within 10 working days of acknowledgement.

Step 3 - further options

If you remain unsatisfied after our internal process, and a regulatory or professional body applies to the service you received, we will signpost you to that body's own complaints process.